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Warranty Information

Our goal is to offer the best customer service possible. This includes having your back on warranty issues because we understand how frustrating it can be if a product doesn’t hold up its end of the deal. In the unlikely event that you ever have a problem with anything that you’ve purchased from us within the manufacturer warranty period, we’ll always do our best find a way to fix the issue.

Let us know if we can help in any way!

sales@thehockeyshop.com
1-880-567-7790

Here are the warranty period guidelines and contact information for each manufacturer:

 

General Guidelines:
  • All warranties begin from the original purchase date, not the date of arrival.
  • All warranties must be within the required timetable listed below.
  • Pro Stock Equipment is not covered under warranty
  • All warranties are subject to Manufacturer discretion and their decisions are final.
Please email sales@thehockeyshop.com for any warranty questions about brands or products that are not detailed below.
If a supplier website link or email address isn't list below, please email sales@thehockeyshop.com.

bauer logo

Within Canada: Warranty.Canada@bauer.com or 1-888-509-6875 
Within USA: Warranty.US@bauer.com or 1-888-509-6875 
Outside North America: Warranty.Europe@bauer.com

Bauer Warranty Website: https://www.bauer.com/en-CA/bauer-support/customer-service/Warranty.html

Wood Sticks No warranty
Composite Shafts & Blades No warranty
Pro Stock Sticks (Player / Goalie) No warranty
Composite Sticks (Player / Goalie) 30 days
Hockey Skates (Player / Goalie) 90 days
Roller Hockey Skates 90 days
Holders / Chassis / Cowlings  1 year
Steel Runners 90 days
Hockey Helmets 1 year
Player Cages / Clear Visors 90 days
Player Protective Equipment 90 days
Goalie Protective Equipment 90 days
Goalie Masks 1 year
Goalie Cages 90 days
Bags 90 days

Brian's logo

Goalie Sticks No warranty
Goalie Leg Pads 6 months
Goalie Catchers 6 months
Goalie Blockers 6 months
Goalie Chest Protectors 6 months
Goalie Pants 6 months
Goalie Knee Pads 6 months
Goalie Jocks & Jills 6 months
Goalie Bags 6 months

CCM logo

Within Canada & USA: ccmhockey.com/en/warranty or 1-800-644-1677 
General Inquiries: consumerservices@ccmhockey.com Warranty: warrantyccm@ccmhockey.com

Wood Sticks (Player / Goalie) No warranty
Stick Blades (Composite / Wood) No warranty
Composite Shafts 30 days
Composite Sticks (Player / Goalie) 30 days
Hockey Skates (Player / Goalie) 90 days
Roller Hockey Skates 90 days
Holders / Chassis / Cowlings / Steel 1 year
Hockey Helmets 1 year
Player Cages / Clear Visors 90 days
Player Protective Equipment 90 days
Goalie Protective Equipment 90 days
Goalie Leg Pads, Catchers & Blockers 90 days
Goalie Masks 1 year
Goalie Cages 90 days
Bags 90 days

Eagle logo

Withing Canada & USA:  1-519-451-7310 or 1-800-809-2230

Player Gloves (Manufacturing Defects) 1 year
Glove Palms 90 days

true logo

Within Canada & USA: true-hockey.com/warranty-information or 1-855-388-8783
Warranty: warranty@true-sports.com

Pro Stock Sticks (Player / Goalie) No warranty
Composite Sticks (Player / Goalie) 30 days
Composite Shafts & Stick Blades 30 days
Hockey Helmets 1 year
Hockey Gloves 90 days
Player Protective Equipment 90 days
Bags 90 days

warrior logo

Canada & USA: www.warrior.com or 1-800-968-7845

Wood Sticks (Player / Goalie) No warranty
Stick Blades (Composite / Wood) No warranty
Pro Stock Sticks (Player / Goalie) No warranty
Composite Shafts 30 days
Composite Sticks (Player / Goalie) 30 days
Hockey Helmets 30 days
Player Cages 30 days
Player Protective Equipment 30 days
Goalie Protective Equipment 30 days
Goalie Leg Pads, Catchers & Blockers 30 days
Goalie Masks 30 days
Goalie Cages 30 days
Bags 30 days

Vaughn logo

Goalie Sticks (Wood) No warranty
Goalie Leg Pads 90 days
Goalie Catchers 90 days
Goalie Blockers 90 days
Goalie Chest Protectors 90 days
Goalie Pants 90 days
Goalie Knee Pads 90 days
Goalie Jocks & Jills 90 days
Goalie Bags 90 days